IMPORTANT: Please ensure you are able to pick-up your order from White Rock 4868 in Cairns, Australia.
Orders are ONLY processed on Mondays, Wednesdays or Fridays.
Orders must be lodged before 4am on the day of processing.
You can collect your order ANYTIME after 12 noon on processing (or subsequent) days.

Privacy Policy

The Bugs Alive Privacy Statement is a guide for you to understand how Bugs Alive collects and uses your personal information. We are committed to keeping life simple and upfront. The information we request and collect during the sale or registration process is to ensure we provide you the best experience possible, both during and after-sale.

Bugs Alive may collect and use the following kinds of personal information:

  • Information about your use of this website
  • Information you provide for the purpose of registering with the website
  • Information about transactions carried out over this website
  • Information you provide for the purpose of subscribing to the website services
  • Any other information that you send to Bugs Alive

Bugs Alive may use your personal information to:

  • administer this website;
  • personalise the website for you;
  • enable your access to and use of the website services;
  • send to you products that you purchase;
  • send to you statements and invoices;
  • collect payments from you; and
  • send you marketing information.

Where Bugs Alive discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the above purposes or identified elsewhere, Bugs Alive may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data:
Bugs Alive will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Payment services for Bugs Alive products are provided by PayPal. If you choose a direct payment gateway to complete your purchase, then Paypal stores your credit card data to complete the transaction. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. On completion, your purchase transaction information is deleted. Bugs Alive does not have access to your financial information.

Updating this statement:
Bugs Alive may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.

Other websites:
This website contains links to other websites. Bugs Alive is not responsible for the privacy policies or practices of any third party.

Contact Bugs Alive:
If you have any questions about this privacy policy or Bugs Alive’s treatment of your personal information, please write:

  • by email to;, or
  • by post to; PO Box 782, Bungalow, Queensland 4870.